Vendor delivers on promise of free roof

A Triangle couple left high and (not so) dry by a roofing company that failed to deliver on its promises got their payoff Tuesay.

After 5 On Your Side reported about Jan and Harriet Koot‘s deception by a Charlotte-based roofing company, Steve Lineberry, of Rodas Roofing and Construction, reached out with an offer to help them – at no charge!

On Tuesday, seven months after their ordeal began, the Koots saw some progress.

The Koots were taken by the sales pitch of Alex Grosso, a representative of Above and Beyond Roofing who showed up in their neighborhood after a hail storm.

“He sat there at that kitchen table there for an hour and a half talking to us,” Jan Koot said. Grosso “presented himself very professionally. I trusted the man.”

They agreed to a roof repair, and Grosso offered to handle the claim with their insurance. The $5,500 check went right from the insurer to Above and Beyond, but the Koots never saw that repair.

On behalf of his company, Lineberry reached out to 5 On Your Side to offer the Koots a new roof at no charge.

“There are some things in life, you got to just reach out, and this is our way of giving back,” he said.

Criminal charges for roofing company owner

The owner of Above and Beyond, Rico Romero, faces nine felony charges of fraud and nine misdemeanor charges for not doing work he was paid to do.

Senior Deputy Commissioner Marty Sumner said his office started hearing complaints about Romero‘s company in April.

He shared these red flags homeowners should look for when a contractor comes calling:

“I would be as skeptical of somebody going door to door soliciting after a storm like that as I would be getting a robo call trying to sell me some kind of extended warranty on a product I don‘t have,” said Sumner.

“I would NOT take advantage of anybody‘s offer to say we‘ll deal with your insurance company. You‘re the one that‘s insured,” he added.

He suggested that homeowners research all vendors online, always get multiple quotes and make sure any contract has a written date for work to be complete.